CHAMPAIGN COUNTY, Ill. (Chambana Today) — Snow- and ice-covered sidewalks, bus stops, and bus depot areas can create dangerous conditions for pedestrians and transit riders. Champaign County residents have multiple options to report locations that have not been properly cleared.

Below is a breakdown of where and how to report issues, based on location:

• City of Champaign

  • Online: Submit a non-emergency request through the Brightly Citizen Portal at https://champaignil.gov/public-works/report-an-issue/ The portal allows users to mark the exact location on a map, describe the problem, upload photos, and track the request.

  • Phone: Call Champaign Public Works at 217-403-4700 (Monday–Friday, 7:30 a.m.–4:30 p.m.).

  • Email: Send reports to publicworks@champaignil.gov.

  • City officials note that property owners are typically responsible for clearing sidewalks adjacent to their property, but reports help the city address hazards and enforce snow removal ordinances when needed.

• City of Urbana

  • Snow and ice complaints are handled by Urbana Public Works and Code Compliance.

  • Information on Urbana’s sidewalk snow removal requirements can be found at https://www.urbanail.gov/public-works

  • Residents may also report issues through Urbana’s service request system at https://www.urbanail.gov/residents/service-requests

• Village of Savoy

  • Sidewalk and bus stop concerns should be directed to the Savoy Public Works Department. https://www.savoy.illinois.gov/departments/public-works

• Unincorporated Champaign County or county-maintained roads

  • Contact the Champaign County Highway Department at 217-384-3800.

  • Email: highway@co.champaign.il.us 

  • Additional information is available at https://www.co.champaign.il.us/highway

Officials recommend including a specific address or nearest intersection when submitting a report. Photos can help speed up response times, and hazards posing an immediate safety risk should be reported by phone rather than through online forms.